Terms and Conditions
1. Services
1.1. Car Wash On The Go services are carried out inclusive of chemicals, travel, labour and insurance costs unless otherwise stated.
1.2. Car Wash On The Go does not accept any responsibility or liability for any malfunction, damage, injury, failure or loss that may arise from the services provided to the Client or the products used by Car Wash On The Go.
1.3. Whilst every effort is made to ensure that Car Wash On The Go services are carried out to the highest standard (according to the condition of a vehicle) the Client is advised to check the vehicle(s) upon completion of services. If there is any cause for dissatisfaction, the Client should point out the discrepancy to the technician, who will endeavour to correct work at that time to the best of their ability. No responsibility can be accepted by Car Wash On The Go for omissions or discrepancies detected after the technician has left the Client’s premises. Should the services be carried out with the ‘Client not present’ and the Client has cause for complaint, the Client is asked to contact Car Wash On The Go within 24 hours of services. Should the Client fail to adhere to this time scale then Car Wash On The Go may decline to rectify any omissions or discrepancies.
1.4. Prior to commencement of the service, the Client must disclose any known or suspected defects, damage or weakness in the vehicle which may be affected by our services.
1.5. As part of its policy to improve the quality of services, Car Wash On The Go reserves the right to alter specifications of any services without prior notice.
1.6. If the Client fails to keep an appointment, or if the Client’s vehicle is not available, a cancellation fee will be levied if less than 24 hours prior notice is received by Car Wash On The Go from the Client via email. The cancellation fee is 100% of the service booked.
1.7. If the need arises due to reasons beyond our control for example poor weather or absence through sickness of a technician Car Wash On The Go reserve the right to adjust the date and time of agreed services to you. Car Wash On The Go will give you with as much notice as possible and provide you with an alternative date and time for services to commence.
1.8. Please remove your personal items from the vehicle before services are carried out. Car Wash On The Go will not be held responsible for any items that may have been left in the vehicle.
2. Prices
2.1. Prices stated on any advertising are for medium sized vehicles. There is an extra charge of +10% for large vehicles and +20% for 4x4 & MPV’s.
2.2. Prices are subject to change & are displayed exclusive of VAT.
2.3. Whilst Car Wash On The Go will endeavour to comply with any quotation or estimate given, vehicles in an extremely poor condition will attract an extra charge.
3. Payment
4. Licenses
4.1. Should it be required that a licence, permit, authorisation or permission be granted for services to be carried out at Clients premises, car park or other location, it is the responsibility of the Client to obtain any such licence, permission, authorisation or permit from the owner/operator of the premises, car park or other location.
4.2. The Client will be responsible for any payments/fines/fixed penalty ticket to the owners/operators of any such location. If any vehicle owned or operated by Car Wash On The Go is disabled in any way at the Client’s premises, car park or other location, the client will be responsible for all costs involved in releasing the vehicle.